Frequently Asked Questions

Welcome to Methodist McKinney Hospital’s Frequently Asked Questions page.

Our goal is to provide you with high-quality service every step of the way—from planning your stay to making a full recovery. Before calling our office to ask a question, take a moment to reference our handy FAQ list below.

What should I pack?

What to bring

  • All current medications (keep in original bottles)
  • Insurance/Medicare Cards
  • Photo ID
  • Loose, comfortable clothing
  • Glasses, if applicable (no contact lenses)
  • Dentures, hearing aids, and their storage cases
  • Personal toiletries (if staying overnight)
  • Supportive, non-skid shoes


What not to bring

  • Contact lenses
  • Hair spray
  • Body lotion or perfume
  • Jewelry (including wedding rings, earrings, body piercings)
  • Makeup
  • Nail polish
  • Valuables or irreplaceable items

Who administers anesthesia?

When you awake from anesthesia, we’ll ask you multiple times about your pain level. Our attending nurses address the pain in multiple ways, including with IV and oral pain medication. Your doctor will order any pain medications needed to treat your specific needs and procedure.

When can I eat before surgery?

Unless otherwise specified by our staff, don’t eat or drink anything after midnight the day prior to your surgery. If your doctor instructed you to take a specific medication, take it with minimal water.

Don’t chew gum, eat breath mints or hard candies, or smoke after midnight.

Who can I call if I need medical records?

To view any medical records, call our Centralized Records office at (972) 569-2719. Please don’t submit these requests online.

Will I get to speak with the anesthesiologist before my surgery?

Yes. On the day of your surgery, your anesthesiologist will sit down with you to review your medical history and explain his/her plan for your care. You can address any questions or concerns during this consultation.

Please contact the hospital’s admissions nurse at (972) 569-2751 if you have concerns that need to be addressed prior to the day of surgery.

How will my pain be treated after my surgery?

The surgeon will send you home with a pain medication prescription. It’s important to take this medication as prescribed and note your pain levels for 24-48 hours.

What do facility fees cover?

Your bill covers the use of our facility. It doesn’t include professional fees charged by physicians for laboratory, pathology, radiology, medical care, surgery, or anesthesiology.

Can I make a payment online?

You can pay your bill online with a credit card or bank transfer. Click the “Make a Payment” link at the top of this page to be directed to Methodist McKinney Hospital’s secure online payment page.

Who can I call if I need financial assistance?

Call our business office at (469) 301-7104 prior to your surgery to discuss alternative payment methods. Our patient account representatives are available 8 a.m.–5 p.m. Monday through Friday to discuss financial agreements with you.

Is my physician employed by this hospital?

No. The physicians and other specialized medical service providers—including anesthesiologists, radiologists, and pathologists—are independent contractors who aren’t employed by this hospital. Since they are independently contracted, the hospital is not responsible or liable for their acts or omissions.

What nutrition services are available?

We offer a comprehensive nutrition and wellness program that includes diet education, registered dietitian availability, and inpatient dining, where meals are delivered to individual rooms.

Do you have a cafeteria?

Our new café features gourmet breakfast and lunch entrees, and convenient grab-and-go items—such as salads, sandwiches, and parfaits. It also features premium Starbucks coffee products.

The café is open from 7 a.m.- 10 a.m. for breakfast and 11 a.m.-1:30 p.m. for lunch, Monday through Friday.

When can I see my family after my surgery/procedure?

After your procedure, you’ll be moved to our recovery area. When you’re fully awake, your family can join you. Until then, your family is welcome to wait for you in our comfortable waiting area.

When are visiting hours?

Patients’ families and friends are welcome to visit at their convenience during our flexible visiting hours. We offer complimentary coffee, cable TV, and Wi-Fi access in our waiting area.

Please note that, due to the quick recovery time for patients receiving same-day procedures, families and friends are asked to wait until the patient has recovered to join them and escort them home.

Billing and Insurance

For billing and Insurance questions related to services rendered at Methodist McKinney Hospital please contact the main number at 972-569-2700 and select option 5 or 469-301-7106.

For billing and Insurance questions related to services rendered at Methodist Craig Ranch Surgery Center please contact the Business Office at 469-907-1661 or

Pre-Operative Clinical Questions

For clinical questions regarding your upcoming procedure at Methodist McKinney Hospital please contact pre-admission testing at 972-569-2747.

For clinical questions regarding your upcoming procedure at Methodist Craig Ranch Surgery Center please contact 469-907-1674.

Medical Records

To request copies of your medical records at Methodist Craig Ranch Surgery Center, please contact the Medical Records Department at 469-907-1673 or

To request copies of your medical records at Methodist McKinney Hospital, please contact the Health Information Management Department at 972-569-2719.

Human Resources

For questions regarding volunteering, shadowing or observing please contact our HR Department at 972-569-2704.

For employment verification requests please contact our HR department at 972-569-2704.

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